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Support Services

Australian Based Customer Care

Extended hours of support to ensure you can reach us when you need to.

Activ8me has its own Australian based Customer Care Centre (CCC) and National Operations Centre (NOC), located in Preston, Victoria. Activ8me takes ownership of customer faults and issues and manages them when required with our wholesale partners.

With measures in place to ensure reliability and service continuity, Activ8me can secure your connection backed by the full support of a local Technical & Accounts staff, trained and knowledgeable in assisting with queries or issues that may arise.

Standard Support Operating Hours are:

Monday to Friday 8:00am - 8:00pm AEST

Saturday and Sunday 8:00am - 5:00pm AEST

With our in-house Network Operations Control (NOC), provide the next level of support and advice to our customers, along with full end-to-end remote monitoring and reporting capabilities for select services.

Hub Series

Call Centre Support Team

 

Standard technical support available, with extended or enhanced Service Level Agreements available on request.

Hub Series

Remote Monitoring

 

Remote, solution-based reporting services available for select services.

Find the Support Services Solution for You

We are here to help tailor a solution to your individual needs.

Make contact with our industry experts today to have us work with you to deliver a solution that meets your unique business requirements.

Contact us

Key Partners and Supplier Panels

Royal Flying Doctor Service
State Government of Western Australia
NSW Government
LocalBuy
Queensland Government QAssure

Need some help? Get in touch

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